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What You Can Expect

What Should a Client Expect From Their Therapist?

• A clean, safe and comfortable environment before, during and after the massage or facial

• Respect, courtesy, confidentiality and dignity

• Privacy while changing and right to remove clothing only to their level of comfort for the massage/facial

• Draped appropriately by a sheet, towel or blanket, with only the area being massaged exposed

• A licensed professional massage therapist/esthetician, working within their scope of practice, and in an ethical manner

• Option to ask questions of the massage therapist/esthetician and receive professional responses

• Determine if there will be conversation, music or quiet during the session

• An explanation of the nature of the massage and techniques to be used in advance of starting the session

• The right to consent to the massage techniques and approaches, including manual pressure used in the session

What Should a Therapist Expect From Their Client?

• Respect, courtesy, and dignity

• Treated as a healthcare professional

• Timely arrival to appointment(s)

• Complete and accurate disclosure of health/medical conditions during intake process

• Communication of expectations and concerns about the massage or facial

• Payment at time of service

• Reasonable notice (at least 24 hours) when cancelling or rescheduling an appointment

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